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Returns and Refunds
Returning orders to us is easy. Whatever your reason, we offer a refund or exchange within 28 days of delivery.
You must complete the returns form sent to you with your order and send it back to us with the items you are returning.
We offer a selection of ways for you to return items, details of which are below. Please note that you remain responsible for the items until they reach us.
Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.
Delivery charges will be refunded in full in cases where the goods are faulty. If an entire order is cancelled within the 14 day cancellation period the full purchase price together with our standard delivery charge will be refunded. If you chose to pay extra for an expedited delivery service, we will only refund the cost of standard delivery. Please note that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge.
Return Shipping On Us' when you pay with PayPal
PayPal will refund the cost of returning items on orders paid for with PayPal (terms apply, see below). To take advantage of this offer please follow these steps:
- Opt in for 'Return Shipping On Us' by logging into your PayPal account and activating the service at https://www.paypal.com/uk/webapps/mpp/refunded-returns.
- Place your order on the Blacks website and use PayPal as your payment method.
- Return any items as normal, using the 'by post' instructions above.
- Log into your PayPal account, select the purchase you returned and click on 'Request return shipping refund'. Submit the return shipping request form, alongwith proof of your return within 30 days.
- If your claim is approved, PayPal will send a refund of up to £15 to your PayPal account within 10 business days.
Full terms and conditions are available at https://www.paypal.com/uk/webapps/mpp/refunded-returns/general-conditions